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Markus Rentsch/CSM Operating System - Premium
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  • €1,500 or 12 monthly payments of €150

CSM Operating System - Premium

  • 3 left
  • Course
  • 53 Lessons

- Everything in Standard - 6x 1:1 Sessions (€1.500 Value) - Unlimited Support
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Contents

Decoding Customer Value

What is Customer Value.mp4
  • 3 mins
  • 3.81 MB
Identifying Business Value.mp4
  • 3 mins
  • 4.5 MB
Identifying Personal Value.mp4
  • 6 mins
  • 8.44 MB
Stakeholder Value Management.mp4
  • 4 mins
  • 5 MB
Customer Problem Analysis.mp4
  • 5 mins
  • 6.61 MB
Understanding Customer Value
    Problem Discovery

      Operationalizing Customer Value

      Success Plan Framework.mp4
      • 5 mins
      • 6.54 MB
      Customer Success Plan Example 2.mp4
      • 3 mins
      • 5.36 MB
      Customer Success Plan Example 1.mp4
      • 7 mins
      • 11.2 MB
      Customer Success Plan Example 3.mp4
      • 5 mins
      • 7.95 MB
      Customer Segmentation.mp4
      • 8 mins
      • 11.8 MB
      Customer Success Plan Design
        Need-Based Customer Segmentation

          Delivering Customer Value

          Customer Education & Training.mp4
          • 6 mins
          • 9.12 MB
          Customer Value Timeline.mp4
          • 7 mins
          • 10.1 MB
          Customer Onboarding.mp4
          • 4 mins
          • 5.49 MB
          Measuring CSM Performance 1.mp4
          • 4 mins
          • 5.84 MB
          Measuring CSM Performance 2.mp4
          • 4 mins
          • 5.59 MB
          Scaling your Content and Services.mp4
          • 5 mins
          • 8.94 MB
          How to build an effective CS Program
            Customer Onboarding
              Scaling Content & Services

                Measuring Customer Value

                North Star Metric.mp4
                • 4 mins
                • 5.32 MB
                Customer Outcomes & Risks.mp4
                • 6 mins
                • 8.37 MB
                Customer Performance Development.mp4
                • 4 mins
                • 5.35 MB
                Customer Progress Timeline.mp4
                • 4 mins
                • 6.13 MB
                Effective Risk Management

                  Demonstrating Customer Value

                  The Magnitude of Value.mp4
                  • 4 mins
                  • 5.42 MB
                  Transformative Value.mp4
                  • 6 mins
                  • 9.89 MB
                  Customer Value Review.mp4
                  • 3 mins
                  • 4.14 MB
                  Structuring your CVRs.mp4
                  • 5 mins
                  • 8.13 MB
                  Demonstrating Value Remotely.mp4
                  • 3 mins
                  • 4.78 MB
                  Before & After Grid
                    How to turn QBRs into strategic Assets

                      Monetizing Customer Value

                      Commercial Responsibility.mp4
                      • 4 mins
                      • 6.64 MB
                      Seamless Customer Retention.mp4
                      • 3 mins
                      • 4.88 MB
                      Expansion & Upselling Process.mp4
                      • 4 mins
                      • 6.33 MB
                      Growth Opportunities Examples.mp4
                      • 3 mins
                      • 5.05 MB
                      Driving Referrals.mp4
                      • 6 mins
                      • 9.58 MB
                      Getting Leadership Buy-In.mp4
                      • 4 mins
                      • 6.42 MB
                      CSM Revenue Impact

                        Managing Customer Expectations

                        Managing Customer Expectations.mp4
                        • 4 mins
                        • 5.99 MB

                        Identifying your Ideal Customer

                        Defining your Ideal Customer Profile.mp4
                        • 4 mins
                        • 5.57 MB
                        Determining Customer Profitability 2.mp4
                        • 5 mins
                        • 7.65 MB
                        Customer Success Factors.mp4
                        • 8 mins
                        • 14.1 MB
                        Defining your ICP

                          Sustainably Eliminating Churn

                          Successfully Eliminating Churn.mp4
                          • 5 mins
                          • 7.28 MB
                          Determining Customer Profitability 1.mp4
                          • 5 mins
                          • 8.37 MB
                          5-Why Churn Analysis.mp4
                          • 5 mins
                          • 7.77 MB
                          Churn Segmentation.mp4
                          • 3 mins
                          • 4.27 MB
                          The Churn Funnel.mp4
                          • 3 mins
                          • 5.15 MB
                          Successful Churn Elimination